Effective Date: December 01, 2025 Last Updated: January 18, 2026
CratoShift (“we,” “us,” “our,” or “CratoShift”) is a tech-enabled relocation and moving platform operated as a unit of Bhudeva Mobility Network Private Limited, a company incorporated under the laws of India with its registered office at Plot No. E-241A, Phase II, New Palam Vihar, Gurgaon, Haryana – 122017, India.
We provide premium packers and movers services, including household shifting, office relocation, vehicle transportation, and storage solutions across Delhi NCR and other locations.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://cratoshift.in (the “Website”), submit inquiry forms, request quotes, book services, or otherwise interact with us.
We are committed to protecting your privacy and processing your personal data in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000.
1. Information We Collect
We collect the following types of personal information:
a. Information You Provide Directly
- Name, phone number, email address
- Current and destination addresses
- Details about items to be moved, move date, and special requirements
- Payment information (if processed through our partners)
- Any other details submitted via quote forms, booking forms, or customer support
b. Automatically Collected Information
- IP address, browser type, device information, and usage data (pages visited, time spent)
- Location data (if you enable it for real-time tracking or quotes)
c. Cookies and Tracking Technologies We use cookies and similar technologies to improve user experience, analyze traffic, and enable features like instant quotes. See the “Cookies” section below.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide quotes, schedule surveys, book services, and coordinate relocations
- To communicate with you (updates, confirmations, tracking, feedback)
- To process payments and issue invoices (through trusted third-party providers)
- To improve our services, website, and customer experience
- To send promotional offers or updates (only with your explicit consent; you can opt out anytime)
- To comply with legal obligations and prevent fraud
We do not spam and only contact you for legitimate service-related purposes.
3. Sharing of Your Information
We may share your information with:
- Trusted service partners, crew members, and subcontractors needed to perform the relocation
- Third-party service providers (payment gateways, analytics tools, IT support) under strict confidentiality
- Affiliates within Bhudeva Mobility Network Private Limited
- Law enforcement or regulators when required by law
We do not sell your personal data to third parties for marketing purposes.
4. Data Security
We implement reasonable technical and organizational measures (including encryption for forms and data transmission) to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary for the purposes stated above or as required by law (e.g., for tax or legal records).
6. Cookies and Tracking Technologies
Our Website uses cookies for essential functions (e.g., quote calculations) and analytics. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features.
7. Third-Party Links
Our Website may contain links to third-party sites (e.g., payment partners). We are not responsible for their privacy practices.
8. Your Rights Under DPDP Act
As a data principal, you have the right to:
- Access and obtain your personal data
- Correct or update inaccurate data
- Withdraw consent (where processing is consent-based)
- Erase your data (subject to legal obligations)
- Nominate another person for rights exercise in certain cases
- File a grievance
To exercise these rights, contact us using the details below.
9. Grievance Redressal
If you have any concerns about your personal data, please contact our Grievance Officer:
Email: [privacy@cratoshift.in] Address: Plot No. E-241A, Phase II, New Palam Vihar, Gurgaon, Haryana – 122017
We will respond within the timelines prescribed under applicable law.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children without parental consent.
11. Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes constitutes acceptance.
12. Contact Us
For any questions about this Privacy Policy, contact:
Email: hello@cratoshift.in Address: Plot No. E-241A, Phase II, New Palam Vihar, Gurgaon, Haryana – 122017, India